Strategic Client Manager
11 hours ago
Unlocking Customer Success
\Mentimeter AB is committed to empowering its clients to succeed through innovative solutions and exceptional service. As a pioneering engagement tool, we strive to create meaningful connections with our clients, fostering long-term partnerships that drive growth and prosperity.
\As Director of Strategic Accounts, you will play a pivotal role in shaping client strategies, deepening relationships, and maximizing account potential. Your responsibilities will include developing and executing tailored account strategies to drive growth, retention, and customer success across key accounts in the EMEA region.
\Key Responsibilities\- \
- Develop and execute tailored account strategies to drive growth, retention, and customer success across key accounts in the EMEA region.\
- Serve as the primary point of contact for strategic accounts, ensuring a seamless client experience and addressing high-level needs.\
- Collaborate closely with Sales, Product, and Marketing teams to align on client strategies, product roadmaps, and feedback loops.\
- Monitor account performance and client success metrics, using data-driven insights to refine strategies and drive results.\
- Provide regular reports and updates to senior leadership on account health, growth opportunities, and potential risks.\
- Analyze market trends, customer needs, and competitive positioning in the EMEA region to identify growth opportunities.\
- Represent Mentimeter at key industry events, conferences, and client engagements, serving as a thought leader and subject matter expert.\
- Lead contract renewal negotiations and manage terms that align with both client needs and company objectives.\
- Ensure account strategies are aligned with legal, compliance, and financial considerations.\
- Drive customer engagement models to ensure deep customer value and success.\
- Identify opportunities for expansion within existing accounts, driving cross-selling and upselling initiatives.\
- Foster deep client relationships to ensure long-term partnerships and maintain high customer satisfaction.\
- Lead retention & growth teams (Relationship Managers, CSMs & Growth Executives) providing guidance, mentorship, and support to ensure high performance and client focus.\
- Develop and implement strategies to address emerging challenges and capitalize on new opportunities.\
- Partner with cross-functional teams to deliver exceptional client experiences and drive business growth.\
- Conduct thorough market analysis to inform strategic decisions and drive account growth.\
- Establish and maintain strong relationships with key stakeholders, including clients, colleagues, and partners.\
- Stay up-to-date on industry trends, best practices, and emerging technologies to ensure continued relevance and competitiveness.\
- Engage with key industry associations, conferences, and networking events to build relationships and stay informed.\
- Support and participate in company-wide initiatives, such as charity events, volunteer programs, and community outreach activities.\
- Model and promote a positive, can-do attitude, demonstrating resilience, adaptability, and a growth mindset in the face of challenges and change.\
- Encourage and recognize employee achievements, celebrating successes and milestones along the way.\
- Communicate clearly and transparently, setting expectations, providing feedback, and managing conflicts effectively.\
- Continuously evaluate and improve processes, procedures, and systems to optimize efficiency, productivity, and quality.\
- Embodied [value], demonstrate [value], embrace [value].
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