![Sting Capital](https://media.trabajo.org/img/noimg.jpg)
Customer Success and Delivery Specialist
17 hours ago
Sting Capital is a fast-growing technology startup that combines AI and wildlife expertise to solve urgent environmental problems. We're seeking a skilled Customer Success and Delivery Specialist to join our team in Stockholm, Sweden.
This hybrid position offers the flexibility to work remotely while collaborating with the team at our headquarters. As a Customer Success and Delivery Specialist, you will be responsible for ensuring successful onboarding, project delivery, and ongoing customer satisfaction across Europe and the US.
About the Role:
- Manage customer relationships and deliver complex projects to ensure customer satisfaction.
- Develop detailed project plans and coordinate with internal teams to ensure timely delivery.
- Collaborate with sales and product teams to identify expansion opportunities within existing accounts.
Key Responsibilities:
- Customer Success and Relationship Management:
- Act as the primary point of contact for customers after the sale, ensuring a seamless transition from sales to delivery and ongoing support.
- Build and maintain strong relationships with customers, ensuring they are satisfied with Sting Capital's solutions and services.
- Proactively manage customer accounts, identifying opportunities for upselling and ensuring renewal and retention rates remain high.
- Oversee the delivery of Sting Capital's wildlife management solutions, ensuring successful implementation, onboarding, and training.
- Work with customers to understand their specific needs and customize the platform to meet their objectives.
- Provide ongoing support and guidance to customers, ensuring they are fully utilizing the platform and gaining value from the product.
- Monitor customer usage, identify any issues or areas for improvement, and work with the product team to address these.
- Proven experience in customer success, project management, or client services, ideally in a technology-driven company.
- Strong background in managing customer relationships, delivering complex projects, and ensuring customer satisfaction.
- Excellent organizational skills with a track record of managing multiple projects and customers across different markets.
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