Customer Success Lead

10 hours ago


Stockholm, Stockholm, Sweden Rsgroup Full time

Job Description:

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We are looking for a talented individual to fill the position of CUSTOMER SUCCESS LEAD. The ideal candidate should possess excellent communication skills, be able to work independently, and have experience in a fast-paced environment.

The Customer Success Lead will be responsible for developing and maintaining strong relationships with key customers, providing exceptional service, and ensuring seamless delivery of products and services.

Main Responsibilities:

  1. Identify opportunities to grow revenue and increase customer satisfaction.
  2. Build and maintain relationships with key stakeholders, including sales teams, marketing, and customer support.
  3. Collaborate with internal teams to develop targeted strategies to improve customer engagement and retention.
  4. Analyze customer feedback and use it to inform business decisions.
  5. Work closely with cross-functional teams to ensure effective communication and collaboration.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Experience working in a multi-channel B2B environment.

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