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Enterprise Customer Success Strategist
11 hours ago
About Our Team
">We are a dynamic team of professionals dedicated to delivering exceptional customer experiences and driving business growth through music licensing.
">Job Summary
">This role involves acting as a trusted partner to our Enterprise customers, delivering exceptional customer experiences and defining measurable success plans. You will onboard, develop, and nurture new customers, focusing on increasing product adoption and engagement across their organization.
">Key Responsibilities
">- Act as a trusted partner to our Enterprise customers, delivering exceptional customer experiences and defining measurable success plans.">
- Onboard, develop, and nurture new customers, focusing on increasing product adoption and engagement across their organization.">
- Identify, drive, and close new business opportunities within the client portfolio to scale our business over time.">
- Take a holistic approach to discover customer business needs, working with them to define strategic solutions that meet those needs and solve problems.">
- Monitor customer usage data, engagement, and feedback to identify early warning signs of potential churn and develop strategies to retain and turn around high-risk accounts.">
- Collaborate with sales, product, tech, music, and marketing teams to ensure our Ecosystem is fully utilized to deliver an exceptional customer experience.">
- Be the voice of our Enterprise customers internally, sharing strategic use cases, process improvements, and feedback into the internal ecosystem to improve the experience for our Enterprise customers.">
- Contribute to team OKRs to ensure initiatives, processes, and programs are achieved.">
- Stay up-to-date with trends and best practices within the field.">
Requirements
">To succeed in this role, you likely have a background in customer success/sales, with experience in music licensing being beneficial. You are passionate about creating value and driving business growth while developing strong relationships with decision-makers.
">Preferred Qualifications
">- +2 years of customer-facing experience in implementation, client services, customer success, or sales roles.">
- Experience working against retention and expansion targets, with a track record of meeting and/or exceeding targets consistently.">
- The ability to bring fresh ideas to the table regarding user adoption and churn mitigation.">
- The ability to develop trusted relationships with customers and find creative solutions to their challenges.">
- Passion for helping prospective customers scale their business through Music, Media, and SaaS solutions.">
- A proactive self-starter who takes initiative and has high reliability, detail-oriented, and outstanding follow-through.">
- Comfortable with ambiguity and able to navigate sales conversations and negotiation discussions with confidence.">
- Familiarity with Salesforce or Customer Success Platforms such as Totango, Gainsight, or Planhat is a plus.">
- Fluency in English is required.">
About This Role
">This is an exciting opportunity to work with our Enterprise customers, driving business growth and delivering exceptional customer experiences. If you are passionate about music licensing, customer success, and business development, we encourage you to apply.
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