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Enterprise Customer Success Specialist
9 hours ago
Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.
As a Customer Success Manager (CSM) at Bannerflow, you will get the opportunity to work with a creative, enabling, and premium close-based architecture. Our platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world.
About the RoleWe seek a dynamic and proactive CSM to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.
Key Responsibilities- Facilitate a smooth onboarding experience for new customers.
- Drive increased usage and engagement with the Bannerflow platform.
- Lead key customer projects, collaborating with stakeholders to deliver success.
- Conduct regular reviews to assess and enhance customer satisfaction.
- Maintain and improve satisfaction levels across your customer portfolio.
- Achieve revenue growth through retention and upsell initiatives.
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