![Avepoint](https://media.trabajo.org/img/noimg.jpg)
Digital Solutions Consultant
10 hours ago
We are looking for a skilled Customer Retention Specialist to join our Nordic Region team. As a Customer Retention Specialist, you will be responsible for developing and maintaining long-term relationships with key accounts, coordinating support efforts, and organizing solution delivery.
- Developing business value assessment programs by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
- Maintaining customer technical account portfolios to provide technical guidance and recommendations.
- Aligning AvePoint's product lines to provide comprehensive solutions that satisfy the customer's business needs.
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data.
Required Skills and Qualifications:
- Bachelor's degree or equivalent education.
- Several years of experience in a technical consulting role such as technical account management or technical business analysis.
- Strong customer satisfaction, customer service, adoption, and retention experience.
- Excellent written/verbal communication in Swedish and English - any additional Scandinavian language is a plus.
- Strong organization, presentation, and project management skills.
- Ability to work individually and within a highly collaborative global team setting.
- Willingness to learn and adapt in a fast-paced environment.
- Strong experience in communicating with different stakeholders and decision makers, both internally and externally.
- Expert at customer relationship management.
- Advanced ability to understand business objectives through requirements gathering and analysis.
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