Digital Solutions Consultant

10 hours ago


Stockholm, Stockholm, Sweden Avepoint Full time

We are looking for a skilled Customer Retention Specialist to join our Nordic Region team. As a Customer Retention Specialist, you will be responsible for developing and maintaining long-term relationships with key accounts, coordinating support efforts, and organizing solution delivery.

  • Developing business value assessment programs by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
  • Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
  • Maintaining customer technical account portfolios to provide technical guidance and recommendations.
  • Aligning AvePoint's product lines to provide comprehensive solutions that satisfy the customer's business needs.
  • Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent education.
  • Several years of experience in a technical consulting role such as technical account management or technical business analysis.
  • Strong customer satisfaction, customer service, adoption, and retention experience.
  • Excellent written/verbal communication in Swedish and English - any additional Scandinavian language is a plus.
  • Strong organization, presentation, and project management skills.
  • Ability to work individually and within a highly collaborative global team setting.
  • Willingness to learn and adapt in a fast-paced environment.
  • Strong experience in communicating with different stakeholders and decision makers, both internally and externally.
  • Expert at customer relationship management.
  • Advanced ability to understand business objectives through requirements gathering and analysis.


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