Customer Support and Success Specialist
3 days ago
About Kreditz AB
We are Kreditz AB, the market leader in PSD2 credit scoring products. Leveraging Open Banking technology, we empower consumers and businesses with revolutionary real-time credit scoring solutions. Our comprehensive platform ensures financial inclusion, detects fraud and money laundering, and unlocks new opportunities for growth.
We strive to make a lasting impact on the global financial landscape. As a forward-thinking organization, we're committed to continuous innovation and expansion. Our diverse client base spans top-tier banks, iGaming companies, and innovative startups, all benefiting from our cutting-edge solutions.
At Kreditz AB, we seek an exceptional Customer Success Manager to spearhead our efforts in delivering unparalleled customer experiences and driving business success. This key role involves fostering strong relationships between customers and our various departments, guaranteeing seamless communication and optimized value delivery.
Key Responsibilities:
- Develop and execute customized onboarding programs for new customers, focusing on effective solution utilization and adoption.
- Deliver premium customer support across multiple channels, including email, phone, and social media, to build trust and foster long-term partnerships.
- Collaborate closely with internal stakeholders to address customer inquiries and issues, promoting efficient resolution and enhancing overall satisfaction.
- Provide timely updates on system outages, maintenance windows, and new feature releases to ensure customers stay informed and aligned with our vision.
- Liaise with cross-functional teams to collect customer feedback, identify areas for improvement, and drive data-driven decisions to refine our products and services.
- Proactively manage client growth, recognizing opportunities to expand our offerings, and deliver tailored support to meet evolving customer needs.
- Present regular performance reports to senior leadership, highlighting customer status updates, key metrics, and strategic recommendations.
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