Dutch Customer Success Specialist

4 days ago


Stockholm, Stockholm, Sweden Qred AB Full time

At Qred AB, we're revolutionizing financing for small businesses across 7 markets in northern Europe. As a Dutch-speaking Customer Success Representative, you'll play a crucial role in supporting our customers via phone, chat, and email. Your primary responsibility will be to resolve customer errands, which may include technical support or questions about ongoing loan applications.

About the Role

You'll take full ownership of the customer onboarding process and sales funnel, driving customer satisfaction through excellent customer service. To achieve this, you'll collaborate with colleagues within the Customer Service/Sales team as well as other stakeholders and departments.

Responsibilities

  • Manage inbound customer errands via phone, chat, and email.
  • Take full ownership of the resolution and the customer-facing contact.
  • Collaborate with colleagues to drive improvements.

Qualifications

  • Experience in customer service, preferably via phone and email.
  • Basic knowledge of financial products.
  • Proven capabilities in high customer satisfaction.
  • Strong sense of ownership & detail orientation.
  • Curiosity and a will to constantly want to improve.
  • Fluency in Dutch, both written and spoken.
  • Proficient in English, as it's our primary business language.


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