Customer Support Expert

4 days ago


Stockholm, Stockholm, Sweden A-hub Sweden Full time

About the Role

We are seeking a skilled Customer Support Specialist to join our team in Central Europe. As a key point of contact for customers, you will provide excellent support via phone and email, ensuring seamless experiences before, during, and after purchases.

Responsibilities include:

  1. Addressing customer queries related to orders, products, stores, and loyalty programs within specified guidelines using Service Cloud.
  2. Reporting issues to the E-Commerce teams and the Customer Service Manager.
  3. Handing over resolved cases and issues to the in-house team.

Requirements

To succeed in this role, we look for individuals who speak fluent German, with additional languages such as Dutch, English, or Swedish being beneficial. Previous experience in customer service or digital platforms is an advantage.

Key qualities include:

  • A solution-oriented fast learner capable of handling digital platforms.
  • Service-minded and friendly approach.
  • Communicative and proactive in seeking help when needed.

Benefits

This part-time consultancy position offers a unique opportunity to work with a leading company like A-hub Sweden. Benefits include:

  • Hybrid work arrangement allowing flexibility.
  • The chance to work with a global brand.
  • Opportunities for growth and development.


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