eCommerce Support Expert
4 days ago
We are committed to creating a positive and supportive work environment at Transcom, where every employee has the opportunity to grow and thrive. Our dynamic eCommerce Support Team is seeking experienced customer experience specialists who share our passion for delivering exceptional service and support.
In this role, you will be responsible for ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information.
Our ApproachWe take pride in being a global community of customer experience experts. We are agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands.
What We OfferWe provide:
- A comprehensive training program to ensure your success.
- Career advancement opportunities with a focus on personal and professional development.
- A dynamic and inclusive work environment that values diversity and teamwork.
To succeed in this role, you will need:
- Intermediate English (B2+) – both written and spoken.
- Native or fluent in Swedish.
- Previous customer service experience, especially within retail, eCommerce, or any customer-focused role.
- Excellent communication skills with an ability to empathise and build rapport.
- Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
- Good problem-solving skills, with the creativity to offer quick and effective solutions.
- Ability to multitask comfortably in a fast-paced environment.
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