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Remote Danish speaking eCommerce Expert
1 week ago
About the Role:
">- We're seeking a talented customer experience expert to join our dynamic eCommerce team at Transcom AB Stockholm.
- As an eCommerce Customer Support Representative, you'll play a vital role in enhancing our client's customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.
Your Key Responsibilities Will Include:
- Actively listen to and empathize with customers, offering tailored solutions, advice, and information to help them have seamless, positive interactions every time they shop with our clients.
- Foster a collaborative environment with your colleagues to ensure that all customer inquiries are resolved efficiently and effectively.
- Develop strong relationships with internal stakeholders to provide excellent customer support and drive business growth.
- Cultivate a culture of continuous learning and improvement, staying up-to-date on industry trends and best practices to deliver exceptional customer experiences.
What We're Looking For In A Candidate:
- Intermediate English (B2+) – both written and spoken.
- Native or fluent in Danish.
- Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
- Excellent communication skills with an ability to empathise and build rapport.
- Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
- Good problem-solving skills, with the creativity to offer quick and effective solutions.
- Ability to multitask comfortably in a fast-paced environment.
