Norwegian ECommerce Support Specialist
5 days ago
We are seeking a skilled and empathetic customer service professional to join our global eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you will play a vital role in enhancing our client's customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.
Salary and Benefits
You will receive a competitive salary package, comprehensive training program, career advancement opportunities, collective agreement, pension plan, health & wellness benefits, and access to a dynamic and inclusive work environment with fully remote working possibilities.
Job Description
In this role, you will focus on ensuring customer satisfaction throughout the eCommerce journey—from purchase to delivery and beyond. You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.
Required Skills and Qualifications
To succeed in this position, you must have intermediate English (B2+), native or fluent in Norwegian, previous customer service experience, especially within retail, eCommerce, or any customer-focused role, excellent communication skills, ability to empathise and build rapport, positive attitude, resilience, and ability to handle challenging customer interactions gracefully, good problem-solving skills, ability to multitask comfortably in a fast-paced environment, and genuine interest in providing outstanding customer experiences.
Benefits
We offer a range of benefits that enhance your work-life balance, including a competitive salary, comprehensive training, career development opportunities, and a supportive team environment.
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Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full timeTranscom AB StockholmKommun: StockholmKravEngelskaNorskaWe are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you'll play a vital role in enhancing our client's customers' shopping experiences by providing exceptional service and support...
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