ECommerce Support Professional

4 days ago

Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

We're looking for customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments. At Transcom AB Stockholm, you'll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one.

Our Commitment to You

We're committed to your growth and success. Our comprehensive training program will equip you with the necessary skills to excel in your role. You'll have opportunities for career advancement and professional development.

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Inclusive and dynamic work environment
  • State-of-the-art facilities and equipment
  • Comprehensive training and development program
About the Role

You'll play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey. You'll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information.

Requirements
  • Intermediate English (B2+) – both written and spoken.
  • Native or fluent in Norwegian.
  • Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
  • Excellent communication skills with an ability to empathise and build rapport.
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
  • Good problem-solving skills, with the creativity to offer quick and effective solutions.
  • Ability to multitask comfortably in a fast-paced environment.
  • A genuine interest in providing outstanding customer experiences.

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