Ecommerce Support Professional

3 days ago


Stockholm, Stockholm, Sweden Transcom AB Full time

We are at the forefront of innovation, including in the online shopping experience. As a key member of our team, you will play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.

About Us

We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.

Our Values
  • We care and cheer each other on
  • We include everyone from day one
  • We commit to your growth and success

In this role, you will be responsible for providing seamless, positive interactions every time our customers shop with our clients. You will actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information.

Requirements
  • Intermediate English (B2+) – both written and spoken
  • Native or fluent in Danish
  • Previous customer service experience, especially within retail, ecommerce, or any customer-focused role
  • Excellent communication skills with an ability to empathize and build rapport
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully
  • Good problem-solving skills, with the creativity to offer quick and effective solutions
  • Ability to multitask comfortably in a fast-paced environment
  • Genuine interest in providing outstanding customer experiences


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