Remote Finnish speaking eCommerce Customer Service Representative
4 days ago
We're looking for dedicated and empathetic customer service professionals to join our dynamic eCommerce Support Team at Transcom AB. As an eCommerce Customer Support Representative, you'll play a vital role in delivering exceptional service and support throughout our clients' customers' online purchasing journeys.
Job OverviewTranscom is a global community of customer experience experts who care deeply about delivering world-class service for international brands. We're now seeking Finnish-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in fast-paced environments.
Key Responsibilities:- Provide exceptional service and support to customers through various communication channels.
- Actively listen to customers, empathise, and engage to resolve issues efficiently.
- Maintain a positive and professional attitude, even in challenging situations.
- Collaborate with internal teams to ensure seamless customer experiences.
To be successful in this role, you'll need:
- Intermediate English language skills (B2+).
- Native or fluent in Finnish.
- Previous customer service experience, preferably in retail, eCommerce, or a similar field.
- Excellent communication and problem-solving skills.
- Able to multitask comfortably in a dynamic environment.
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