Remote Finnish speaking eCommerce Customer Service Representative

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Full time

We're looking for dedicated and empathetic customer service professionals to join our dynamic eCommerce Support Team at Transcom AB. As an eCommerce Customer Support Representative, you'll play a vital role in delivering exceptional service and support throughout our clients' customers' online purchasing journeys.

Job Overview

Transcom is a global community of customer experience experts who care deeply about delivering world-class service for international brands. We're now seeking Finnish-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in fast-paced environments.

Key Responsibilities:
  • Provide exceptional service and support to customers through various communication channels.
  • Actively listen to customers, empathise, and engage to resolve issues efficiently.
  • Maintain a positive and professional attitude, even in challenging situations.
  • Collaborate with internal teams to ensure seamless customer experiences.
Requirements

To be successful in this role, you'll need:

  • Intermediate English language skills (B2+).
  • Native or fluent in Finnish.
  • Previous customer service experience, preferably in retail, eCommerce, or a similar field.
  • Excellent communication and problem-solving skills.
  • Able to multitask comfortably in a dynamic environment.


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