Multilingual Customer Service Representative

5 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

Are you a customer-centric individual with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others? We're seeking a multilingual customer service representative to join our ecommerce support team at Transcom.

As an ecommerce customer support representative, you will be responsible for providing top-notch customer service to our clients' customers via various digital channels. You will actively listen to customers' concerns, empathize with their issues, and provide tailored solutions to resolve their queries efficiently.

Our Culture

Our company culture is built on agility, curiosity, and a commitment to lifelong learning. We prioritize building strong relationships with our clients and their customers, providing world-class service that meets their evolving needs.

What We Offer

At Transcom, you'll enjoy a dynamic and inclusive work environment that fosters growth and development. We offer competitive compensation packages, comprehensive training programs, and opportunities for career advancement.

  • Competitive salary and benefits
  • Comprehensive training program
  • Career advancement opportunities
  • Dynamic and inclusive work environment
  • State-of-the-art gym and sauna facilities
About the Role

This role requires excellent communication and interpersonal skills, as well as the ability to empathize with customers and provide tailored solutions to their queries. Previous customer service experience, especially within retail or ecommerce, is highly valued.

Requirements
  • Native or fluent in Finnish language
  • Intermediate English (B2+) – both written and spoken
  • Excellent communication skills with an ability to empathize and build rapport
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully


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