Customer Experience Representative

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Full time

We are seeking a talented Customer Experience Representative to join our dedicated e-commerce support team at Transcom. As an integral part of our global community, you will play a vital role in delivering world-class service for some of the world's most beloved brands.

At Transcom, we value customer-oriented individuals who possess excellent communication skills and empathy. In this role, you will be responsible for ensuring customer satisfaction throughout their online shopping journey, from purchase to delivery and beyond.

You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.

To succeed in this position, you will need intermediate English (B2+) – both written and spoken – and native or fluent Danish. Previous customer service experience, especially within retail, e-commerce, or any customer-focused role, is highly valued.

Key Responsibilities:

  • Deliver exceptional customer experiences through active listening, empathy, and effective communication
  • Provide tailored solutions, advice, and information to ensure customer satisfaction
  • Work collaboratively as part of a dynamic team to achieve shared goals


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