Customer Service Representative

4 days ago


Stockholm, Stockholm, Sweden SAVR Full time

At SAVR, we're looking for a dedicated Customer Service Representative to join our dynamic team. As a key player in ensuring exceptional customer support and service, you'll embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience.

About This Role

In this pivotal position, you'll have the opportunity to make a real impact in a fast-growing startup environment. Your daily tasks will include engaging with customers through live chat, email, and phone, ensuring each customer feels heard, valued, and supported.

Key Responsibilities
  1. Provide expert support to customers via various channels, resolving queries and enhancing their overall experience
  2. Work collaboratively with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment
  3. Conduct simple analyses to understand customer questions, proactively addressing issues, and improving the customer experience
  4. Engage in meaningful collaborations across the organization to ensure a seamless customer journey from start to finish
We Value
  • A proactive approach and a keen eye for detail
  • Previous experience from working in a customer-centric environment
  • The ability to navigate both quiet and stormy situations
  • Independence and teamwork, recognizing that the best results come from a balance of both
  • Skilled communication and problem-solving abilities
  • A genuine love for engaging with people
  • Curiosity and passion for the world of finance and investing
  • Proficiency in Swedish (spoken and written)


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