Customer Experience Representative

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

We are looking for dedicated and empathetic customer experience specialists to join our dynamic eCommerce Support Team at Transcom. As a valued member of our team, you will play a vital role in delivering exceptional service and support throughout the customer's online purchasing journey.

At Transcom, we prioritize fostering an inclusive and international environment where every employee feels welcomed, encouraged, and supported from day one. We invest heavily in our employees' growth and success.

  • We offer a comprehensive training program to ensure your success.
  • Career advancement opportunities with a focus on personal and professional development.
  • A dynamic and inclusive work environment that values diversity and teamwork.
Job Description

In this role, you will focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information.

Required Skills and Qualifications

We are seeking individuals with:

  • Intermediate English (B2+) – both written and spoken.
  • Native or fluent in Swedish.
  • Previous customer service experience, especially within retail, eCommerce, or any customer-focused role.
  • Excellent communication skills with an ability to empathise and build rapport.
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
  • Good problem-solving skills, with the creativity to offer quick and effective solutions.
  • Ability to multitask comfortably in a fast-paced environment.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • A comprehensive pension plan and collective agreement.
  • Health and wellness benefits to promote your well-being.
  • A brand new office with state-of-the-art facilities, including 24/7 access to our gym and sauna.


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