Global Customer Experience Specialist

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

As a Customer Experience Specialist at Transcom AB Stockholm, you will play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.

We are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team. As an eCommerce Customer Support Representative, you'll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond.

You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.

The ideal candidate will possess excellent communication skills, the ability to empathise and build rapport, and a positive attitude, resilience, and ability to handle challenging customer interactions gracefully.

We are committed to your growth and success. Our team is inclusive, international, and welcoming, and we invest in our employees.

We offer a dynamic and inclusive work environment, collective agreement & pension plan, health & wellness benefits, and extensive relocation support.



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