E-commerce Customer Experience Specialist

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

At Transcom AB Stockholm, we are seeking a highly skilled and customer-focused individual to join our e-commerce support team. As an E-commerce Customer Experience Specialist, you will play a vital role in ensuring seamless interactions between our clients' customers and their online shopping experience.

Company Overview

We are a global community of customer experience experts, committed to delivering world-class service for some of the world's most beloved brands. Our team is agile, curious, driven, and committed lifelong learners who care deeply about delivering positive experiences for our clients' customers.

Job Description

In this role, you will be responsible for providing exceptional service and support to customers throughout their online purchasing journey. This includes actively listening, empathizing, and engaging with customers to offer tailored solutions, advice, and information that meet their needs.

Required Skills and Qualifications
  • Intermediate English (B2+) – both written and spoken
  • Native or fluent in Finnish
  • Previous customer service experience, especially within retail, e-commerce, or any customer-focused role
  • Excellent communication skills with an ability to empathize and build rapport
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully
Benefits
  • Collective agreement & pension plan
  • Health & wellness benefits
  • A dynamic and inclusive work environment
  • 24/7 access to our state-of-the-art gym and sauna

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