Customer Experience Expert

5 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

We are looking for customer-oriented and empathetic individuals to join our dedicated e-commerce support team at Transcom AB Stockholm. As a customer experience expert, you will play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.

Transcom is a global community of customer experience experts. We are agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands.

In this role, you will focus on ensuring customer satisfaction throughout the e-commerce journey from purchase to delivery and beyond. You will actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information.

  • You will have excellent communication skills with an ability to empathise and build rapport.
  • You will be able to handle challenging customer interactions gracefully.
  • You will have good problem-solving skills, with the creativity to offer quick and effective solutions.


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