Customer Experience Expert
5 days ago
At Transcom AB Stockholm, we're seeking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team. As a key member of this team, you'll play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.
What can you expect?As an employee at Transcom AB Stockholm, you'll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in your growth and success.
- Competitive compensation
- Comprehensive training program
- Career advancement opportunities
- Collective agreement & pension plan
- Health & wellness benefits
- A dynamic and inclusive work environment
- A brand new Office, freshly renovated
- 24/7 access to our state-of-the-art Gym and Sauna
- Extensive relocation support
You'll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You'll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.
Required Skills and Qualifications- Intermediate English (B2+) – both written and spoken.
- Native or fluent in Norwegian.
- Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
- Excellent communication skills with an ability to empathise and build rapport.
- Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
- Good problem-solving skills, with the creativity to offer quick and effective solutions.
- Ability to multitask comfortably in a fast-paced environment.
- A genuine interest in providing outstanding customer experiences.
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