Customer Experience Specialist
3 days ago
About Us
At Transcom AB Stockholm, we pride ourselves on being a global community of customer experience experts. Our team is comprised of agile, curious, driven, and committed individuals who care deeply about delivering world-class service for some of the world's most beloved brands.
We are now looking for Finnish-speaking customer champions to join our dedicated e-commerce support team. As an e-commerce customer support representative, you will play a vital role in enhancing our client's customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.
- Main Responsibilities
- Foster strong relationships with customers through active listening, empathy, and tailored solutions
- Provide timely and effective support to resolve customer queries and issues
- Collaborate with internal teams to ensure seamless customer experiences
Requirements
To succeed in this role, you should possess:
- Excellent Communication Skills
- Native or fluent in Finnish
- Intermediate English (B2+)
- Previous customer service experience, especially within retail, e-commerce, or any customer-focused role
- Positive attitude, resilience, and ability to handle challenging customer interactions
What We Offer
As a valued member of our team, you can expect:
- Collective Agreement & Pension Plan
- Health & Wellness Benefits
- A dynamic and inclusive work environment
- 24/7 access to our state-of-the-art gym and sauna
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