Customer Experience Associate

5 days ago

Stockholm, Stockholm, Sweden PRO Unlimited Full time
About Us

At Magnit, we are the evolution of work. Serving hundreds of the world's most recognizable brands for over three decades, our integrated workforce management platform supports clients' success with data-driven insights and expert services.

We adapt quickly to regional or industry economic shifts, providing the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy, and broader organizational goals.

Role Overview

You will be responsible for delivering efficient MSP services to our clients in Sweden. Working closely with vendors, client hiring managers, and Magnit cross-functional teams, you will utilize our award-winning VMS software to ensure smooth service delivery.

Responsibilities
  • Daily interactions with hiring managers and customer contacts to facilitate staff augmentation needs and transactions;
  • Operational meetings with dedicated hiring managers and stakeholders to discuss projects and progress;
  • Preparation and review of job descriptions and requisitions;
  • Candidate evaluation and submission to hiring managers for review;
  • Interview coordination with candidates, suppliers, and hiring managers;
  • Billing rate negotiations and candidate assessments;
  • Project administration, including extensions and related tasks;
  • Supplier relations, setup, and communication regarding standards and processes;
  • Answering supplier and customer inquiries;
  • Daily contact with strategic suppliers to ensure a steady flow and pipeline;
  • Providing strategic market insights to clients based on their specific needs;
Monthly Responsibilities
  • Scheduling and conducting meetings with key suppliers to inform about ways of working and building strong relationships;
  • Supporting time chasing and administration tasks related to invoicing;
  • Assisting Operations Manager/Program Managers with customer-related reporting;
  • Participating in operational meetings with customers;
  • Initiating and operating continuous improvement work strategy together with clients and relevant teams;
Yearly Responsibilities
  • Supporting Operation Manager/Program Manager with customer-related reporting;
Magnit Internal Responsibilities
  • Daily communication of possible improvements and optimizations related to internal processes (including the VMS);
  • Maintenance of issues related to daily operations or internal processes to ensure efficient management and improvement;
Goals
  • Collaboration with program teams to ensure first-class service delivery to clients and suppliers;
  • Expert advisor within the area of responsibility;
  • Contribution to the development of internal processes and ways of working;
  • Value addition to clients through provision of relevant market insights;
Requirements
  • Strong team player with excellent communication skills in English and Swedish (Danish or Finnish a plus);
  • Attention to detail and ability to structure and prioritize work efficiently;
  • Able to cope with a high-pace environment and independently resolve problems in daily operations;
  • Ability to support multiple customers in a complex operational environment;
  • Fully understanding of the business and being an expert guide within the client-specific area.

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