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Customer Experience Manager

2 weeks ago

Stockholm, Stockholm, Sweden TN Sweden Full time
About Us
Merkle Sweden is a leading provider of data-driven customer experience management (CXM) services. Our team of experts helps businesses navigate the complexities of digital transformation and deliver personalized customer experiences across channels and devices.

Job Description
As a Customer Experience Manager at Merkle Sweden, you will play a critical role in helping our clients develop and implement effective CX strategies. Your responsibilities will include:
- Conducting customer research and analysis to inform CX strategy development
- Collaborating with cross-functional teams to design and implement CX initiatives
- Developing and delivering training programs to enhance CX capabilities
- Staying up-to-date with industry trends and best practices in CX

Requirements
- 3-5 years of experience in customer experience or a related field
- Strong analytical and problem-solving skills
- Excellent communication and project management skills
- Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and remote work options