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Customer Experience Manager Stockholm Role

3 weeks ago

Stockholm, Stockholm, Sweden MongoDB Full time
About the Role

We are seeking an experienced Customer Experience Manager to join our team in Stockholm. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, promoting MongoDB features and optimizing customer satisfaction.

This is an exciting opportunity for a motivated and hardworking individual with a passion for technology and customer relationships. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

Responsibilities:
  • Develop and implement strategies to build and maintain strong relationships with customers, identifying opportunities to promote MongoDB features and optimize customer satisfaction.
  • Collaborate with cross-functional teams to develop and improve standard methodologies, processes, and tools, driving continuous improvement of MongoDB's Customer Success Program.
  • Work closely with sales and marketing teams to ensure alignment and drive business growth.
Requirements:
  • 7-10 years of experience in Customer Success, Account Management, or a similar customer-focused role.
  • 4+ years of experience working with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment.
  • 2+ years of technical product experience or education, with a mind for technology and aptitude to learn about MongoDB concepts.
  • Prior exposure to database, cloud, and infrastructure technology is a plus.