Customer Experience Specialist

3 weeks ago


Stockholm, Stockholm, Sweden Happy Socks Full time

Customer Experience Specialist

Are you a people person who loves to make customers smile? Look no further because we are looking for a Customer Experience Specialist to join our team at our quirky headquarters

About the role

The position is full-time (100%) and based at Happy Socks' head office in central Stockholm. Working hours are primarily weekdays 9:00-18:00. The Customer Experience Specialist reports to the Customer Experience Manager.

Main work tasks:

  • Identify customer needs (based on customer feedback or own observations) and be part of projects aimed at improving the customer experience and/or internal work processes
  • Act as Second Line support by handling escalations, including complaints, from our external First Line support team in a timely and professional manner. This also includes contact with third party partners such as warehouses, shipping companies, payment providers etc., and other departments within Happy Socks
  • Work with the external First Line support team, providing them with continuous support and constructive feedback in order for them to give a great customer experience
  • Apply standard procedures and best practices to satisfy customer needs (returns, refunds, disputes etc.)
  • Maintain and improve the chatbot and support pages on the Happy Socks website, ensuring optimal functionality and user experience
  • Provide prompt, accurate, and friendly customer service via our support channels
  • Assist in conducting tests aimed at improving customer experience, e.g. delivery tests, checkout fields, website testing

Skills & Requirements:

  • Fluent in English and it's a huge plus if you're also fluent in German
  • Previous experience within online customer support, preferably from an E-Commerce environment
  • Customer-first and supportive attitude with a natural understanding of how to exceed customer expectations
  • Excellent interpersonal and communication skills
  • Comfortable working independently and in a team
  • Ability to quickly and successfully embrace change in a fast-paced environment
  • Tech-savvy
  • Prior experience of working with customer support platforms, chatbots and Google Suite apps is a plus

Most importantly, you have the personality to fit a somewhat crazy, fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.

#J-18808-Ljbffr

  • Stockholm, Stockholm, Sweden Happy Socks Full time

    About the RoleWe are looking for a skilled Customer Experience Specialist to join our team at Happy Socks.The position is full-time (100%) and based at our headquarters in Stockholm. The Customer Experience Specialist reports to the Customer Experience Manager.


  • Stockholm, Stockholm, Sweden Trustly Group AB Full time

    About the Consumer Service TeamAt Trustly's Consumer Service, we strive to deliver an industry-leading service experience to our B2C customers. We go above and beyond by assisting customers efficiently, accurately, and with a friendly touch.The Role of the Consumer Service SpecialistYou will work in an international team dedicated to creating the best...


  • Stockholm, Stockholm, Sweden Vans Part time

    We are looking for a Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for delivering a memorable retail experience for our customers.You will provide the highest level of customer service, ensuring all customers are treated with respect. Developing a thorough knowledge of products in store and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleAs a Customer Experience Specialist, you play a vital role in ensuring our customers achieve maximum value from our platform. You collaborate closely with various departments to evolve and improve customer success.You oversee successful onboarding, training, and engagement of customers, driving adoption of purchased services to enhance their...


  • Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

    Role OverviewWe are seeking a Digital Customer Experience Specialist to join our eCommerce Support Team at Transcom AB Stockholm. As a specialist, you will play a vital role in enhancing our client's customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.About the JobIn this role, you will...


  • Stockholm, Stockholm, Sweden Tesla, Inc. Part time

    Customer Experience Specialist, Sales (Part-time) - StockholmAs a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success...


  • Stockholm, Stockholm, Sweden SAVR Full time

    Join our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service.As a key player in our fast-paced startup, you will...


  • Stockholm, Stockholm, Sweden SAVR - Stockholm Full time

    KravKundtjänstmedarbetare - erfarenhet efterfrågasJoin our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service.As...


  • Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

    At Transcom, we're seeking a talented individual to join our dedicated eCommerce Support Team. As an eCommerce Customer Experience Specialist, you'll play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.Our team is comprised of customer experience...


  • Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

    Company OverviewWe are a global community of customer experience experts at Transcom AB Stockholm. We're agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands.We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering...


  • Stockholm, Stockholm, Sweden Voi Technology Full time

    Voi Technology is seeking a highly skilled Customer Experience Operations Specialist to join our team. As the key driver of customer experience excellence, you will be responsible for designing and delivering training programs that empower teams to deliver outstanding experiences.Key Responsibilities:Analyse performance- and quality data to identify skill...


  • Stockholm, Stockholm, Sweden SAVR Part time

    What about the role?We are seeking an enthusiastic and dedicated part-time Customer Experience Specialist to join our team in Stockholm. In this role, you will play a vital part in delivering an exceptional customer experience, focusing on both the back- and front-office aspects of the customer lifecycle. The position is part-time and hourly-based, providing...


  • Stockholm, Stockholm, Sweden Tesla, Inc. Part time

    Customer Experience Specialist, Sales (Part-time) - StockholmJob Category: SalesLocation: StockholmReq. ID: 237363Job Type: Part-timeWhat to ExpectAs a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a...


  • Stockholm, Stockholm, Sweden Tesla Part time

    As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and...


  • Stockholm, Stockholm, Sweden Tesla Part time

    What To ExpectAs a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful...


  • Stockholm, Stockholm, Sweden Fenix Outdoor Intermatopmaö AG Full time

    We're on the lookout for a passionate, knowledgeable, and customer-focused individual to join us as a Customer Experience Specialist for a 1-year Parental Leave Cover.ABOUT THE ROLEAs a Customer Experience Specialist, you will play a key role in delivering exceptional service, offering expert advice, and ensuring every customer interaction is a five-star...


  • Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    At Telenor Sverige AB, we are committed to providing exceptional customer experiences, and we are seeking a skilled Process Manager to help us achieve this goal. As a Process Manager, you will play a critical role in ensuring that our broadband services are delivered efficiently and effectively.About the RoleYour primary responsibilities will include:Process...


  • Stockholm, Stockholm, Sweden Remotion Full time

    We're seeking a Customer Experience Strategist to join our team at Remotion. As a seasoned professional, you'll be responsible for helping our customers drive unparalleled corporate success through data-driven growth and agile strategies.With a minimum of two years of experience in different positions, you'll bring a unique perspective to our team. Your...


  • Stockholm, Stockholm, Sweden Borderless Capital Full time

    Job DescriptionWe are seeking a skilled Cross-Functional Advisor to join our team in Stockholm, Sweden. As a key member of our Business Operations department, you will be responsible for handling customer inquiries, maintaining trust, and driving operational improvements.Provide exceptional customer experiences through phone, chat, and email support.Identify...


  • Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

    At Transcom AB Stockholm, we are seeking a highly motivated and customer-focused individual to join our dynamic eCommerce Support Team.Company OverviewWe are a global community of customer experience experts with over 33,000+ specialists in 29 countries. Our mission is to deliver world-class service for international brands across various industries.We...