Customer Experience Specialist

2 weeks ago

Stockholm, Stockholm, Sweden SAVR - Stockholm Full time

Krav

  • Kundtjänstmedarbetare - erfarenhet efterfrågas

Join our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service.

As a key player in our fast-paced startup, you will engage in meaningful collaborations across the organization, ensuring a seamless customer journey from start to finish. Your mission? To embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience to new heights.

What you'll do

  1. Become a product expert, enabling you to effectively assist customers with their inquiries.
  2. Conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience.
  3. Engage with customers - solving and responding to their inquiries with grace through live chat, email, and phone, ensuring each customer feels heard, valued, and supported.
  4. Work collaboratively with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment.

We value

  • A proactive approach and a keen eye for detail
  • Previous experience from working in a customer centric environment
  • The ability to navigate both the quiet and the storm
  • Independence and teamwork, recognizing that the best results come from a balance of both
  • Skilled communicator and problem solver
  • A genuine love for engaging with people
  • Curiosity and passion for the world of finance and investing.
  • Individuals who thrive in dynamic settings and are eager to contribute to various aspects of the business, driven by a service-first mindset.
  • Fluency in Swedish (spoken and written)

What's in it for you

  • Being part of a team with ownership for their own work
  • Appreciation for your expertise and contribution from day one
  • Plenty of opportunities to grow
  • Employee stock options
  • A competitive salary reflecting your skills and experience
  • A well-equipped array of work tools and the mobile phone of your choice
  • Generous health-care benefits (4 000 SEK annually)
  • Health-, injury- and life insurance
  • Paid parental leave to support work-life balance
  • 30 days of vacation

SAVR is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.

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