Customer Success Associate
2 weeks ago
About Mynt
Mynt is an all-in-one corporate card and spend management solution, on a mission to fundamentally change business banking forever. Our digital software, coupled with corporate cards and payments infrastructure, eradicates manual administrative tasks for businesses. Experiencing huge growth in the Swedish and Finnish markets, we have recently secured substantial funding to fuel our expansion both in Sweden and internationally.
Mynt is a tech-first company with a product oriented mindset, empowering team to be their best in ideating and creating innovative solutions to complex problems. In 2021, Mynt obtained financial license as an e-money institution, card issuer, and payment processor from the Swedish Financial Supervisory Authority.
In 2022, we announced a partnership with Fortnox, integrating corporate cards within their platform. Early in 2023, a similar card-issuing partnership was announced with Accountor Group in Finland. Additional partnerships are in progress and under development.
Joining Mynt means contributing to creating an exceptional product and company. We seek passionate individuals who thrive in a fast-paced environment, prioritizing customer value. With around 70 employees (and growing fast), we plan to further expand our team to support our growth.
About the Role
Mynt is currently looking for a Norwegian speaking Customer Success Associate to join our growing team. You will have a central role in expanding Mynt and work closely with our expansion to the Norwegian market.
Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder. We are a small team, and you would work closely with our other team members as well as interact directly with our customers. We are constantly growing and developing, so all that limits you is your own potential.
Strong communication skills are essential, along with the ability to manage sensitive conversations and data while crafting personalized solutions. Since the phone and chat will be your main tool, it's important that you're comfortable engaging with customers effectively.
The role will be located at our office in Stockholm.
Your main responsibilities
- Help onboard and support our customers
- Build strong relationships with our partners
- Be 2nd line support to our partners
- Together develop and improve ways of working with customer satisfaction
- Structure your own work and help develop our processes
- Help our customers use Mynt at full potential, with everything from integrations, best practice to training opportunities
- With time also help onboard new colleagues
Qualifications
- Experience within sales or technical customer support from the SaaS industry
- Experience from Bank or Fintech industry
- A hobby "tech-savvy" person
- A great team player
- Fluent in Norwegian & English
What we can offer you
- Be part of an amazing team in a fast growing scale-up
- Work closely with a fun high performing team
- Great compensation model and career path
- A chance to shape your own development and responsibilities based on your passion and interest
The position will be filled as soon as we find a suitable candidate. Please reach out to us as soon as possible if you believe this for you
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