Customer Experience Specialist till Samsung

2 weeks ago


Stockholm, Stockholm, Sweden TN Sweden Full time

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Client:Location:

Stockholm, Sweden

Job Category:

Other

EU work permit required:

Yes

Job Reference:

208bf0f64857

Job Views:

48

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you

As the Customer Experience Manager for Samsung's B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.

The position is a full-time consulting assignment through Poolia. The assignment starts at the beginning of August and will last for at least 5 years.

Responsibilities:

  1. Own our enhanced partnership program site and the B2B site, optimizing the customer journey.
  2. Execute initiatives and enhancements.
  3. Act as a stakeholder to the operative team and other relevant teams within Samsung.
  4. Ensure involvement in all initiatives related to .com to align on EPP and B2B.
  5. Be the point of contact for experience on the sites EPP and B2B.
  6. Work in Adobe Experience Manager to fix and request changes for the site.
  7. Look into customization for the mapping of the sites.

Your Profile:

Requirements for the position:

  1. 1 to 3 years of experience working with similar tasks.
  2. Previous experience with one or several content management systems (CMS).
  3. Experience working with a data-driven approach.
  4. Knowledge on how to set requirements to optimize the user journey.
  5. Experience with backlog management.
  6. Project management skills and ability to follow up on projects.

Please apply by registering your CV on our website. Click on the "Ansök" button to the right. It is recommended that you register as much information as possible and attach a complete CV document. Please check that your correct e-mail address is registered.

Poolia is a registered staffing agency, meaning that we comply with the requirements set by Kompetensföretagen – the Swedish Association of Staffing Agencies.

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