Consumer Insight Expert for Samsung
1 week ago
About the Role:
">We are seeking a highly skilled Consumer Listening Specialist to join our team in an exciting opportunity with Samsung. This consultancy role requires a strong understanding of consumer behavior and data analysis skills.
">Key Responsibilities:
">- ">
- Analyze consumer insights and data, mainly through NPS (Net Promoter Score) surveys, to identify areas for improvement in the customer journey.">
- Liaise with Touch Point owners and other stakeholders to agree on improvement initiatives and ensure projects are closed.">
- Be the consumer champion in CS, securing NPS as the #1 KPI.">
Requirements:
">- ">
- A minimum of 5 years of experience in similar roles, preferably in customer service or data analysis.">
- High understanding of NPS and previous working experience with analyzing data.">
- Excellent communication and interpersonal skills to work effectively with internal and external stakeholders.">
About MultiMind Bemanning AB:
">We value candidates with a consumer-first focus, commercial mindset, and high understanding of customer service. As a key member of our team, you will contribute to the development of the Consumer Journey and drive business growth.
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