Consumer Insight Expert for Samsung

1 week ago


Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time

About the Role:

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We are seeking a highly skilled Consumer Listening Specialist to join our team in an exciting opportunity with Samsung. This consultancy role requires a strong understanding of consumer behavior and data analysis skills.

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Key Responsibilities:

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  • Analyze consumer insights and data, mainly through NPS (Net Promoter Score) surveys, to identify areas for improvement in the customer journey.">
  • Liaise with Touch Point owners and other stakeholders to agree on improvement initiatives and ensure projects are closed.">
  • Be the consumer champion in CS, securing NPS as the #1 KPI.">
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Requirements:

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  • A minimum of 5 years of experience in similar roles, preferably in customer service or data analysis.">
  • High understanding of NPS and previous working experience with analyzing data.">
  • Excellent communication and interpersonal skills to work effectively with internal and external stakeholders.">
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About MultiMind Bemanning AB:

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We value candidates with a consumer-first focus, commercial mindset, and high understanding of customer service. As a key member of our team, you will contribute to the development of the Consumer Journey and drive business growth.



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