Norwegian Language Specialist

6 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

As a customer champion at Transcom AB Stockholm, you'll have the opportunity to make a real difference in the lives of our customers. You'll be part of a dynamic and inclusive team that's passionate about delivering exceptional customer experiences.

About Us

Transcom AB Stockholm is a global community of customer experience experts. We're agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands.

  • Global presence with 29 countries and 90 sites
  • 33 languages delivered across various industries
  • Award-winning team with over 33,000+ customer experience specialists
  • Relentless commitment to our clients and each other
About the Role

You'll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You'll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information.

Requirements
  • Intermediate English (B2+) – both written and spoken.
  • Native or fluent in Norwegian.
  • Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
  • Excellent communication skills with an ability to empathise and build rapport.
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
  • Good problem-solving skills, with the creativity to offer quick and effective solutions.
  • Ability to multitask comfortably in a fast-paced environment.
  • A genuine interest in providing outstanding customer experiences.


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