Global Customer Solutions Expert

5 days ago


Stockholm, Stockholm, Sweden Semicon Service Nordic AB Full time

At Semicon Service Nordic AB, we're passionate about delivering innovative solutions to global challenges. Guided by our core values of care, courage, curiosity, and collaboration, we prioritize diversity, inclusion, and equal opportunities to empower individuals to make a meaningful impact.

This is our journey, where technical expertise meets customer satisfaction. As a Global Customer Solutions Expert, you'll be part of our team driving the development of cutting-edge solutions for complex challenges. With a deep understanding of your discipline and a global perspective, you'll lead the way in delivering exceptional customer experiences.

Key Responsibilities:

  • Provide world-class internal customer support, addressing technical queries, order assistance, and payment-related matters with ease.
  • Cultivate strong relationships with cross-functional teams, ensuring comprehensive case ownership and maximizing customer satisfaction.
  • Resolve customer issues through collaborative efforts with Sales, Operations, Supply Chain Management, and relevant internal or external teams.
  • Work closely with After-Sales Service and Spare Parts teams to ensure seamless issue resolution.

Requirements:

  • Demonstrated experience in customer support and order management with a proven track record of success.
  • In-depth knowledge of SAP systems and logistics processes, with a passion for staying up-to-date on industry developments.


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