Swedish Speaking Support Expert

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time
About Transcom AB Stockholm

We are a global community of customer experience experts, driven by innovation and a passion for delivering exceptional service. At Transcom AB Stockholm, we value diversity, inclusion, and teamwork.

Job Description

We are seeking a highly motivated Swedish speaking ecommerce support specialist to join our dedicated team. As an ecommerce customer service representative, you will play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.

Key Responsibilities
  • Active listening and empathy with customers
  • Tailored solutions, advice, and information to ensure seamless interactions
  • Excellent communication skills with the ability to build rapport
  • Multitasking in a fast-paced environment
Requirements
  • Native or fluent in Swedish
  • Intermediate English (B2+)
  • Previous customer service experience, especially within retail, ecommerce, or any customer-focused role
  • Positive attitude, resilience, and ability to handle challenging customer interactions


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