Customer Support Professional

4 days ago


Stockholm, Stockholm, Sweden Magma Math Full time

About Magma Math

Magma Math is a pioneering startup that has rapidly transformed into the leading platform for data-driven math education. By leveraging digital handwritten solutions, Magma allows teachers to emphasize creativity in math while gaining valuable insights into student progression.

This innovative approach creates a more engaging, inclusive, and pedagogical math class for all students. The company's mission is to improve educational outcomes and career prospects for children and young adults through effective math education.

Magma Math is now expanding across Europe and the US. As a fast-growing startup with a meaningful mission, we are looking for an outgoing and responsible person to join our Customer Success team as a Customer Support Representative.

The Role of the Customer Support Representative

The primary role of the Customer Support Representative will be interacting with users digitally, addressing questions, support inquiries, and bug reports. This will involve solving problems mainly through chat support but also through phone and email. High-stress tolerance and the ability to deliver world-class service are essential qualities for this position.

The Customer Support Representative will also hold digital onboarding sessions to help new users get started with the product. To thrive in this role, you should be energized by helping others and always strive to go the extra mile.

Required Skills and Qualifications

  • A highly social and collaborative individual who enjoys working with others.
  • An independent and strong problem solver who can think critically.
  • The ability to deliver world-class customer service with great patience.
  • Comfortable working in a fast-paced environment with multiple tasks.
  • Tech-savvy, with basic knowledge of Excel and SQL.
  • Flexible and open to rapid changes in a dynamic work environment.
  • A minimum of 1-2 years of work experience.

Benefits of Joining Our Team

  • A key role in an exciting journey with a young, hungry, and fast-growing startup.
  • Fantastic colleagues in a fun environment with great opportunities to learn.
  • Competitive compensation package.
  • Opportunities for growth and development into new roles at the company.


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