Order Management and Support Professional
6 days ago
Semicon Service Nordic AB is a leader in delivering innovative solutions to global challenges. As a company, we're passionate about empowering individuals to make a meaningful impact, and we're seeking a skilled Order Management and Support Professional to join our team.
In this role, you'll be responsible for providing exceptional customer support, managing orders, and resolving customer issues. With a strong background in customer-facing roles and a passion for delivering outstanding customer experiences, you'll be an invaluable member of our team.
Responsibilities:
- Provide world-class customer support, addressing technical queries, order assistance, and payment-related matters with professionalism and empathy.
- Cultivate strong relationships with customers, vendors, and internal stakeholders to ensure seamless issue resolution.
- Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements.
- Mentor and guide colleagues to foster a culture of continuous learning and professional growth.
Qualifications:
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
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