Order Management and Support Professional

6 days ago


Stockholm, Stockholm, Sweden Semicon Service Nordic AB Full time

Semicon Service Nordic AB is a leader in delivering innovative solutions to global challenges. As a company, we're passionate about empowering individuals to make a meaningful impact, and we're seeking a skilled Order Management and Support Professional to join our team.

In this role, you'll be responsible for providing exceptional customer support, managing orders, and resolving customer issues. With a strong background in customer-facing roles and a passion for delivering outstanding customer experiences, you'll be an invaluable member of our team.

Responsibilities:

  • Provide world-class customer support, addressing technical queries, order assistance, and payment-related matters with professionalism and empathy.
  • Cultivate strong relationships with customers, vendors, and internal stakeholders to ensure seamless issue resolution.
  • Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements.
  • Mentor and guide colleagues to foster a culture of continuous learning and professional growth.

Qualifications:

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.


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