Customer Support Specialist

7 days ago


Stockholm, Stockholm, Sweden Storytel Full time

At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us.

We're looking for a Customer Support Representative to join our global support team. This role involves responding to customer queries in a timely and accurate way via our support channels and social media.

About the role

This is an interim position (April 2025 - January 2026) requiring Swedish and English language skills to assist customers with incoming inquiries regarding our products and services. You'll be reporting to the Customer Support Manager.

To be successful in this role, you should be an excellent communicator who's able to earn our customers' trust. You'll be accountable for troubleshooting any problems and issues occurring to the customers regarding our products.

  1. You will respond to customer queries in a timely and accurate way, via our support channels and social media.
  2. Identify customer needs and help customers use specific features.
  3. Analyze and report product malfunctions.
  4. Monitor customers' reviews and politely answer them, aiming to provide the information requested.

You'll join a global support team of 17, working closely within a core team of 8 and primarily working towards the Swedish customers.



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