Support Specialist
4 days ago
Brainlab
Location:Stockholm, Sweden
Job Category:Other
EU work permit required:Yes
Job Reference:a368607adfe4
Job Views:5
Posted:14.02.2025
Expiry Date:31.03.2025
Job Description:We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.
You are working independently from your home office.
Main responsibilities will include:
- Install new Brainlab devices and software in hospitals
- Install SW/HW upgrades
- Perform maintenance and inspection of systems/devices, including electrical safety tests in specified time
- Perform troubleshooting independently
- Repair systems/devices and minimize downtime
- Complete every installation or service assignment quickly and efficiently
- Plan, organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
- Perform mandatory administrative tasks accurately
- Document performed services according to Brainlab policies
- Provide ideas and innovation to improve current products as well as sustainable input for continued engineering
- Keep customers up-to-date regarding open requests, maintain good customer relationships and deliver high level customer service
- Maintain good and efficient communication between customers, colleagues and superior
- Technical degree in electrical engineering, electronics, mechatronics or similar
- Preferable 1-3 years' experience in a technical support role, ideally for a healthcare company or provider
- Experience in the field of X-ray imaging systems or scanners is a plus
- Good knowledge in the area of computer and network technologies
- Strong analytical, troubleshooting, and problem-solving skills
- Highly motivated and customer-oriented personality as well as the ability to prioritize tasks and work self-sufficiently
- Excellent organization and time management skills, ability to manage several work streams simultaneously
- Ability to work well individually and in a team environment
- High flexibility and willingness to travel internationally up to 80% of the time
- Excellent communication skills in English and Swedish
- Basic MS Office knowledge
- Salesforce.com (CRM) knowledge is a plus
- Necessary to possess a valid driving license
- A mutually-supportive, international team
- Meaningful work with a lasting impact on medical technology
- Company car, cell phone, laptop - also for private use
- Flexible working hours as well as home office
- Regular after work, team, and company events
- Comprehensive training and continuing education opportunities
Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.
Contact person: Daniel Sypli
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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