Client Support Specialist
4 days ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy collaborating with others? If so, we encourage you to apply for the Client Support Specialist position at SAVR.
About This OpportunityIn this role, you'll play a vital part in ensuring our customers receive outstanding support and service. Your daily tasks will include engaging with customers through live chat, email, and phone, ensuring each customer feels heard, valued, and supported.
Main Accountabilities- Provide expert support to customers via various channels, resolving queries and enhancing their overall experience
- Collaborate with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment
- Conduct simple analyses to understand customer questions, proactively addressing issues, and improving the customer experience
- Engage in meaningful collaborations across the organization to ensure a seamless customer journey from start to finish
- A proactive approach and a keen eye for detail
- Previous experience from working in a customer-centric environment
- The ability to navigate both quiet and stormy situations
- Independence and teamwork, recognizing that the best results come from a balance of both
- Skilled communication and problem-solving abilities
- A genuine love for engaging with people
- Curiosity and passion for the world of finance and investing
- Proficiency in Swedish (spoken and written)
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