IT Support Specialist
4 days ago
About Doconomy DO
We are a market leader in impact technology, dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.
Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, all while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.
We have over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF).
Job Description: IT Service Desk SpecialistThis role is based in Stockholm with a hybrid setup. You'll provide reliable IT support and manage our infrastructure, being the first point of contact for colleagues seeking technical assistance.
You'll troubleshoot and resolve hardware, software, and network-related issues, document and track support requests using the ticketing system, and resolve incidents efficiently, meeting service level agreements (SLAs).
- Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Document, track, and prioritize support requests using the ticketing system.
- Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
- Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
- On- and offboarding, ensuring colleagues have the necessary access and equipment.
- Maintenance and support of IT systems and infrastructure.
- Collaborate with other teams to improve IT processes and user experience.
- Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
- Continuous improvement of the IT Service Desk and other IT functions.
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