Customer Success Specialist B2B Operation

4 days ago


Stockholm, Stockholm, Sweden Northmill Oy Full time

Northmill Bank är ett svenskt fintech-bolag som är dedikerad till att revolutionera sättet vi hanterar och skyddar vår ekonomi. Vi skapar en annorlunda bankupplevelse, digital yet personal.

Northmill Bank grundades år 2006 och har vuxit till över 200 anställda i 3 länder, 2 500 handlare och 600 000 användare. Vi använder den senaste tekniken för att utveckla säkra, smarta och användarvänliga produkter för våra kunder. Det är våra privat- och företagskunder som är anledningen till varför vi gör det vi gör. Vi är ett 100% molnbaserat produktföretag där teknologi är drivkraften för att skapa smartare bankprodukter.

Ta chansen att vara en del av oss och vår resa

Om rollen

Som Customer Success Specialist blir du en betydelsefull tillgång i Northmills omfattande satsning på företagssegmentet. B2B utgör ett betydande tillväxtområde för Northmill, vilket ger dig en unik möjlighet att utveckla din karriär och påverka vår verksamhet.

Vi söker en serviceinriktad och kundfokuserad Customer Success Specialist för att bli en del av Northmill B2B Banking och Payment-team. I rollen spelar du en avgörande roll i att säkerställa kundernas nöjdhet genom att ge stöd under hela deras resa. Det ställer krav på en hög servicenivå samt att du ständigt hittar sätt att utveckla relationen med våra kunder. Du fungerar som bryggan mellan teknik, affär och kund. Du ser kort och gott till att Northmills kunder får ut maximalt värde av våra tjänster.

  • Säkerställa kundnöjdhet och att Northmills företagskunder får ut maximalt värde av våra tjänster
  • Onboarding och teknisk support
  • Merförsäljning
  • Hantera uppsägningar av avtal.

Din bakgrund

  • Erfarenhet från kundservice och/ eller försäljning
  • Hög social och kommunikativ kompetens
  • Organiserad och strukturerade

Vi erbjuder

  • Fantastiskt kontor på bästa läge i Stockholm
  • Ett självständigt arbete med möjlighet att påverka
  • Stora utvecklingsmöjligheter
  • Aktiviteter, tävlingar och events
  • Livförsäkring
  • Frukost och frukt på kontoret varje dag
  • Stöd för sportaktiviteter (friskvårdsbidrag eller medlemskap hos Sats)

Ansök idag och bli en del av Northmill

#J-18808-Ljbffr

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