Customer Success Manager Operations · Danderyd · Hybridarbete

7 days ago

Stockholm, Stockholm, Sweden Kreditz AB Full time

Founded in 2018, Kreditz is already the market leader in PSD2 credit scoring products.

We use Open Banking technology to create our revolutionizing real-time credit scoring products, which are beloved by banks, financial institutions, iGaming companies and many more. Kreditz products enable consumers, and businesses, to gain financial inclusion, and financial opportunity where none would be available with traditional credit scoring systems, as well as preventing fraud and money laundering.

Our long-term vision "One world, One score" translates into our everyday mission of financial inclusion, and financial opportunity, for everyone around the globe
– Everyone deserves a fair assessment.

To fuel our growth to the next level, we recently added 10m EUR of funding from world renown investors Creades & Ingka Investments.

Come join us on our impactful mission

ABOUT THE POSITION

Thanks to a continuous three figure growth (+170% FY22 vs FY21) and ambitious expansion plans we are happy to announce an opening as Customer Success Manager (CSM) at our Operations department alongside a great team of passionate people.

We are currently entering an exciting phase (startup>scaleup) and expanding our market presence further in the Nordic countries and in Europe. Our clients range from some of Europe's largest banks and iGaming companies to innovative start-ups.

As a CSM at Kreditz, you are key between our customers and Kreditz various departments. Your main objective is to create a positive, clear "Kreditz experience" and assist and consult our customers to succeed with our innovative solutions.

This role includes different areas of work where you are responsible for:
Onboardings for new customers (digitally and physically) & strategic follow ups with current customers. Our objective is to teach new customers 'how' Kreditz products works via educational onboardings, act as trusted advisors for current customers and consistently review customers usage and challenges - all in service of maximizing the value we provide to our clients. Additionally, you will also manage, answer and coordinate Kreditz customer support via our service channels.

As a CSM at Kreditz we believe you need to be highly organized, alert, and attentive. You are a proactive problem solver who likes to take on challenges and ensure that customers' needs are met. You are curious by nature and enjoy learning about different customers industry's to efficiently advice on improved solutions via Kreditz product suite. Furthermore, a keen business sense is required to detect new business opportunities among Kreditz clients.

If the above description has sparked your interest and feels exciting, we urge you to apply and read more below.

WHAT CAN KREDITZ OFFER

  • One-way ticket to an amazing growth journey you will never forget – A journey where everyone in the team plays a crucial role for our company's success
  • Fun-loving, passionate, and talented colleagues with whom to share small and big company, and personal, milestones and accomplishments
  • An environment full of learning opportunities where you can grow and develop with help from some of the smartest and most experience people in the industry
  • Humble corporate culture – we celebrate all wins, no matter the size, together
  • 24/7 access to gym/sauna/sports center at our office PLUS additional wellness allowance
  • Health insurance
  • Fixed salary

TASKS

Some of the tasks you will be performing:

  • Educational onboardings for new customers
  • Customer support (CS) to new and existing customers to strengthen and secure long lasting customer relationships
  • Answering incoming CS inquiries via email, phone, or other channels
  • Coordinating errands in-between Kreditz departments to secure customer satisfaction
  • Updates to existing customers with regards to e.g., outages and maintenance
  • Assist in gathering customer feedback to improve the quality of Kreditz products
  • Managing growth within a portfolio of clients, making sure their needs are met and that we continue grow our business with the clients.
  • Reporting on an ongoing basis to CCO/Team lead regarding customer status updates

WE ARE LOOKING FOR

We know that the right personality in this role is a strong deciding factor for being successful. Therefore, we would like you to be ambitious and proactive in creating, and delivering, a positive "Kreditz experience". This translates into being able to work efficiently together with the customer regardless of the channel used. You have the ability to create structure in ambiguous situations thanks to your great organization skills. You feel confident in working independently (with the assistance of senior colleagues) and can easily familiarize yourself with various company challenges and intelligently advice customers with the help of Kreditz solutions.

Three words describing you are: responsible, solution-oriented and above all positive The ideal candidate for this role is service minded with great interpersonal, communication- and presentation skills, someone passionate for customer satisfaction that is not afraid to go the extra mile to make things happen

Additionally, we believe that you have:

  • A degree within Business or equivalent (B.Sc. level)
  • Up to 2 years of experience from B2B Customer Support or Customer Success
  • Strong learning, communication, and presentation skills
  • Ability to adapt to new situations quickly
  • Passionate about tech, finance, and innovation
  • Knowledgeable in working with G-suite/Office 365
  • Excellent communications skills in both Swedish and English (speech/writing) and equally good via phone/video as in physical meetings
  • Comprehension and skills in other languages can be meritorious
  • Previous experience from startup/scaleup organization within Customer Success or Customer Support is meritorious
  • Previous experience within FinTech or finance in general is meritorious
  • Skills in: Jira Service Desk, Hangouts/Teams/Zoom, Slack, Google Workspace and Mailchimp is desirable

APPOINTMENT OF ROLE

Starting date Q1 2025

SCOPE

Fulltime, permanent employment (tillsvidareanställning)

SALARY

Fixed monthly salary

REPORTING

You will be reporting to the company's CCO

WORKPLACE

Our office is in Danderyd, Stockholm

RECRUITMENT PROCESS

We interview candidates on an ongoing basis (ongoing selection)

CONTACT

Lorenzo Puccio, COO, Lorenzo@kreditz.com

For more information about the role feel free to reach out to Christoffer Cederschiöld CCO, christoffer@kreditz.com

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