Operations Manager for Customer Success
3 days ago
About Kreditz AB
Kreditz AB is a leader in PSD2 credit scoring products, utilizing Open Banking technology to revolutionize real-time credit scoring solutions. Our innovative approach enables financial inclusion and opportunity for consumers and businesses alike, while preventing fraud and money laundering.
Our mission is to create a world where everyone has access to fair assessment. To achieve this goal, we are expanding our market presence in the Nordic countries and Europe, serving clients ranging from major banks and iGaming companies to innovative startups.
As a Customer Success Manager at Kreditz AB, you will play a crucial role in delivering exceptional customer experiences and driving business growth. Your primary objective will be to create a positive relationship between customers and our various departments, ensuring seamless communication and maximum value delivery.
Responsibilities:
- Educational onboardings for new customers, teaching them how to utilize our innovative solutions effectively.
- Customer support via email, phone, or other channels to strengthen long-lasting customer relationships.
- Coordinating with Kreditz departments to resolve customer queries and concerns efficiently.
- Regular updates on product outages, maintenance, and feature enhancements to keep customers informed.
- Collaborating with cross-functional teams to gather customer feedback, identify areas for improvement, and implement changes to enhance our products and services.
- Managing growth within client portfolios by proactively addressing their needs, identifying new opportunities, and providing personalized support.
- Reporting regularly to senior management on customer status updates and performance metrics.
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