Team Manager Customer Success

6 days ago

Stockholm, Stockholm, Sweden Teamtailor AB Full time
Let's build the future together

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 10,000 companies and 200,000 users worldwide.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is truly part of its strength today There are no typical profiles; each and every team member shares our vision and wants to be part of its success.

Team Manager – North Europe Customer Success Team

We're looking for a Team Manager to join our Customer Success department, initially to cover for our current Team Manager during her maternity leave. This role is much more than a temporary opportunity – it's just the beginning of your Teamtailor journey. Once the maternity leave period concludes, we anticipate other exciting leadership roles within Customer Success, and we aim to develop a fixed, long-term leadership position tailored to Teamtailor's growth and your performance and potential.

In this role, you'll lead a diverse team of 20 Customer Success Managers (CSMs), including Senior and Enterprise CSMs. Supporting you in this mission is a Team Lead, ensuring we deliver exceptional results for our colleagues and customers.

Our goal is to create happy users by providing the most satisfying experience possible. We are on a mission to achieve this and are searching for individuals who are passionate about delivering a world-class experience to our customers and users, and of course to our employees.

Your key responsibilities will be to:
  • Oversee the team's day-to-day operations to ensure tasks are completed efficiently and effectively.
  • Set and achieve goals for your team and its members, contributing to department-wide goals alongside the Head of Customer Success.
  • Follow up on KPIs with your team, individuals, and overall together with the Head of Customer Success.
  • Lead and delegate projects, coach team members, and provide them with the support and guidance they need to excel.
  • Support and help your team members with customer and internal cases.
  • Play a key role in developing the North Europe markets, driving success for both customers and Teamtailor.
  • Contribute to ensuring that the collaboration with all departments in Teamtailor is smooth and strong.
  • Take initiatives to improve the performance and development of your team members, and projects to improve the Customer Success department.
As a Team Manager at Teamtailor you will be offered:
  • Challenge yourself in a dynamic and rewarding leadership role.
  • Gain experience leading a high-performing team in a fast-growing SaaS company.
  • Contribute to the success of Teamtailor's Customer Success department while working on your professional growth.
  • Secure a long-term leadership position with us as we continue to scale.
  • The opportunity to work with the market's best product.
  • Fixed salary with commission benefits.
  • Be part of a great multicultural team.
  • Annual company trip to a surprise destination.
  • A work culture that encourages freedom with responsibility.
Is this you?

You're a natural leader with a passion for helping others succeed. You have experience in Customer Success or related fields, a track record of setting and achieving goals, and the ability to navigate a fast-paced, ever-changing environment.

  • Experience in SaaS, HR/Recruitment, or Customer Success.
  • Proven experience in leading teams.
  • Good communication and listening skills.
  • Strong adaptability to changes in a fast-paced environment.
  • Engaged, creative, and solution-oriented mindset.
  • Willingness to learn and explore new ideas.
  • Fluency in English.

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals

#J-18808-Ljbffr

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