Success and Adoption Manager

7 days ago


Stockholm, Stockholm, Sweden Optimizely Full time

Key Responsibilities

  • Partner with Account Executives and Partner Managers to own the overall relationship with assigned clients, focusing on growing adoption, ensuring retention, expansion, and satisfaction.
  • Develop and execute success plans with customers, establishing critical goals and key performance indicators.
  • Ensure customers adopt best practices for running their digital program and using our platform effectively.
  • Mentor and inspire fellow CSMs through great example and professional/personal experiences.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and digital data.
  • Establish trusted/strategic advisor relationships with assigned customers and drive continued value of our solution and services.
  • Coordinate resources for meetings and drive outcomes in a confident but humble manner.
  • Identify opportunities for new/improved usage of our products and conduct product demos/run-throughs of out-of-the-box functionality.
  • Manage account issues and escalations, both internally and with partner teams.
  • Maintain and improve your functional knowledge of our platform, internal processes, and relationship building.
  • Collect product feedback and advocate for customer needs within the company.
  • Collaborate with marketing teams on customer advocacy activities, such as events and case studies.
  • Partner with internal teams to ensure effective collaboration and support for end customers.
  • Stay up-to-date on industry news, technology products, platforms, and partners to maintain deep industry and ecosystem expertise.


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