Success Plan Manager

7 days ago


Stockholm, Stockholm, Sweden Optimizely Full time

Knowledge and Experience

  • 3+ years of experience in a related function with direct customer contact and engagement experience, in a pre-sale, post-sale, or professional services function, preferably at a SaaS- or PaaS-based company.
  • Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
  • Familiarity working with clients of all sizes and industries, private and public sector.
  • Experience working with web or mobile app product and development teams, plus external technology and/or development partner teams.
  • Experience with content management systems (CMS), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
  • Project and stakeholder management experience & skills.
  • Rental processes and strong negotiation skills are big plusses.
  • Technical account manager or solution architect background also a plus.
  • Fluency in English & Swedish is a must-have.
  • Based in Stockholm and being able to come into the office at least 2 days a week to collaborate with the wider teams.


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