Client Success Professional

4 days ago


Stockholm, Stockholm, Sweden Waitwhile Full time

We are seeking a Client Success Professional to join our team in Stockholm.

About Us

Waitwhile is a leading provider of queue management and appointment scheduling solutions. Our platform empowers businesses to streamline their operations and deliver exceptional customer experiences.

We have helped over 250 million people enjoy a better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, Tribeca Film Festival, and many more.

We offer great benefits and perks, flexible working hours, and lots of interesting challenges.

About the Role

As a Client Success Professional, you will play a key role in ensuring the successful implementation and adoption of our platform by our customers.

You will collaborate closely with our Sales, Support, and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities.

You will gain a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform.

Responsibilities
  • Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.

  • Build strategic relationships: Act as a trusted consultant, understanding how Waitwhere can address business challenges and drive account revenue expansion through tailored solutions.

  • Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile.

  • Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses.

  • Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience.

  • Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development.



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