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Client Success Manager
4 days ago
We are seeking a seasoned professional to join our team as an Account Growth Specialist.
In this role, you will be responsible for overseeing the growth, profitability, and budgets of assigned clients.
Key Responsibilities:- Client Growth, Profitability & Budget Management:
- You will own and manage growth, profitability, and budgets for assigned clients, ensuring accurate and timely budget reporting to management.
- Client Relationship Management:
- You will act as the lead point of contact for all client-related matters across services, building and maintaining strong relationships with client stakeholders.
- Client Delivery Oversight:
- You will lead and enhance delivery processes to maximize performance, ensuring exceptional customer satisfaction and improved margins.
- Business Coordination:
- You will coordinate internal and external teams to ensure projects remain within scope, schedule, and budget.
- Account Performance Tracking:
- You will forecast and track key account metrics, including quarterly results and annual performance, ensuring performance meets or exceeds expectations.
- Experience:
- At least 3 years of account management experience is required.
- At least 2 years of project management experience is also necessary.
- Previous management experience is highly valued.
- Educational Background:
- A Bachelor's or Master's degree in a relevant field is required.
- Skills:
- Strong verbal and written communication skills are essential.
- The ability to manage multiple client projects efficiently is crucial.
- A business development mindset with a creative approach to finding win-win solutions is necessary.
- Fluency in English, both spoken and written, is required.
This role offers the opportunity to work with a dynamic team and contribute to the success of our clients.
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