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Customer Value Creation Specialist
4 days ago
Key Responsibilities:
">The Customer Value Creation Specialist role is responsible for developing and implementing strategies to create exceptional value for our customers through data-driven decision making and customer-centric approaches.
Key Accountabilities:
- Customer Insights: Gain deep insights into customer needs through customer data, user interviews, and research, collaborating closely with Product Design and Research teams as necessary.
- Product Solutioning: Lead identification of suitable solution and manage FRI/RFP process to select optimal solution provider.
- Collaboration with Engineering: Work closely with Engineering to ensure clear understanding of team vision and product value proposition, translating functional and non-functional requirements into concrete user stories articulating value for the end-user.
- Product Delivery: Oversee timely delivery of new features and products by securing appropriate resources to support business needs.
- Business Process Implementation: Ensure business processes are correctly implemented in the product and end-users are properly onboarded.
- Team Planning and Prioritization: Oversee team planning, maintaining backlog, breaking down tasks into manageable deliverables, and prioritizing work to ensure effective execution by the product team.
- Dependency Management: Align with other Product Managers to manage dependencies and ensure interfaces with other products are maintained.
- Operational Stability and Security: Ensure stable operations by implementing monitoring and incident processes for products, safeguarding systems, data, and network integrity.
- Performance and Security Metrics: Define, implement, and track security and performance metrics associated with the product for continual optimization, secure, and stable performance.
- Value Management: Responsible for value associated with both development and operations/maintenance of products, including adherence to guidelines and guardrails (e.g., security, regulatory compliance), ensuring financial health of products by optimizing cost efficiency and sustaining financial viability.
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